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Visual Wall Art Collections
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Terms of service

Sales Condition

We work hard to give you confidence in the products we produce. We offer a 30 day, money-back guarantee, if you are unsatisfied with the quality of the product for any reason within the control of VISUAL WALL ART, simply send it back to us and receive a full refund.

30 Day Return Policy

VISUAL WALL ART will honor a 30 day period following the delivery of the print for any issues within the control of VISUAL WALL ART, this includes any product defects, assembly issues, damages while in transit. If you are unsatisfied with the quality of the product you purchased, and this is due to factors under our control, we will replace or refund your purchase in full. For factors that we don’t control, such as incorrect texts or misspellings, or any proofs that have been previously approved, we will strive to find a solution. For any issues with your order, contact our customer service within 30 days of delivery.

Cancellation

All of our orders are custom prints and not mass produced products that can be resold after production has started. Any order may be cancelled within the first 48 hours after the order is placed. Once production has been started, we cannot cancel any order without incurring a fee for the materials used, 50% of the value of the order. This will go to ensure that the material is then recycled appropriately from our warehouse and to cover the expense of the material used to begin the production.

Return Procedures

To qualify for a refund for any purchase you are unsatisfied with, you must receive an approved RMA (Return Manufacturers Authorization) for all returns. Please contact our Customer service team for additional details and qualifications. Proof of the damage or issues with the print must be provided for an approved RMA. Once the customer service team has completed an evaluation of your claim, we may issue a return authorization or replacement. Please note that these requested RMA’s will need to be communicated with all parties such as the carriers, customers and VISUAL WALL ART.

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